Frequently asked questions
Is my electronic data transmitted securely?
Is my electronic data transmitted securely?Yes! We take the security of our patient information very seriously. Payer Matrix partners with Paubox© a HITRUST certified vendor, to provide you with a secure email service. All email is encrypted in transit and our...
How will I receive information from Payer Matrix?
How will I receive information from Payer Matrix?We prefer to send information to members via overnight mailing, as the forms often contain PHI and require signatures. We will also provide a prepaid label for any return documents. Upon request, we will email members...
Can I request a copy of my information?
Can I request a copy of my information?Yes, you can email email@example.com to request a copy of your records.Related questions
Is my data stored securely?
Is my data stored securely?Yes! All your data is stored on our proprietary system, Velocity. Velocity uses secure servers backed by Amazon Web Services (AWS) with additional security measures. Velocity is constantly being upgraded with the latest security features and...
How does my company work with Payer Matrix?
How does my company work with Payer Matrix?Payer Matrix has a Business Associate Agreement (BAA) that allows us to share data and help lower the cost of your prescription medications.Related questions
How does Payer Matrix use my data?
How does Payer Matrix use my data?As part of the care management process, we review prescription and treatment plan information. We are a HIPAA-compliant organization and take the utmost precautions with your data.Related questions
Who do I contact with questions?
Who do I contact with questions?Please contact Payer Matrix’s Customer Service at (877)305-6202 or email us at firstname.lastname@example.org.Related questions
What information is Payer Matrix allowed to share regarding the HIPAA consent form?
What information is Payer Matrix allowed to share regarding the HIPAA consent form?The HIPAA consent form is for specialty prescription management and advocacy purposes only.Related questions